Tolls – to keep hire costs as low as possible for our customer, we don’t include Toll cover in the hire agreement. Day Passes to cover the duration of your travel can be purchased from the appropriate toll provider, or you can use your own toll account/tag. If toll roads and/or bridges are used during the rental period, and you have not purchased a day pass or used your own toll account, we will be charged each toll fee plus an administrative fee of $20 to cover the cost of administrating the toll payment.
Deposit – all hires need to accepted a pre-authorised deposit on a credit or debit card credit account only prior to the commencement of hire. A Standard Deposit on a local hire, longer-term hires, interstate or overseas license is between $300 – $500. Deposit releases can take up to 10 working days to process, due to the time take for the relevant traffic authorities to forward any tolls charges, fines or traffic infringements. Any additional charges which have been applied to your hire account will be charged to your account prior to the release of your deposit.
Photos – we require pre-hire and post-hire photos to be taken and submitted to us to establish the condition of the hire vehicle at the collection and drop off. We do this to offer you the added piece of mind and to protect you against wrongful claims of damage. We require a 4 x photos of each side of the vehicle, plus a photo of both the odometer reading and fuel gauge (at return). If you find this a little daunting, don’t worry we are here to help. Simply give us a call and we will talk you through exactly what we need.
Drivers – all drivers must be between 22 and 70 years of age and hold a full Australian manual/auto driver’s license. ‘Provisional P’ plate licence holders are accepted and in many cases, we are able to accept International drivers licences – but additional conditions and charges do apply.
Payment of rental charges – estimated rental charges are to be paid on the commencement of hire. If a hirer wishes to extend their hire period, they must contact the place of hire and obtain prior approval to ensure the vehicle is not otherwise booked. The extended period must be paid in advance in order to comply with our terms and conditions of hire and for continued insurance cover.
Fuel – To avoid further costs being applied to your account, it is important that all hires are returned with a full tank of fuel. The nominated fuel type can be found on the hire agreement, windscreen sticker or on the inside of the fuel cap. If the hire is not returned fully fuelled, the hirer will be charged the cost of replacement fuel plus an administration fee of $30 to cover the cost and labour to refuel.
Additional drivers – our rates are inclusive of one driver. If there will be additional drivers, they must be noted on the hire agreement and a charge of $20 per additional driver per day applies. Should a person other than the noted drivers drive our vehicle, they will not be covered under any of our nominated insurance products.
Payment of Insurance Excess – applies in the event of any damage to our vehicle and/or any accident/incident our vehicle may have been involved in whilst on hire, regardless of fault. It is payable immediately and prior to any claim being accepted or processed.
Vehicle condition – all vehicles must be returned in a clean and presentable condition. If the vehicle is returned dirty and/or there is a cigarette or unpleasant odours in the cabin, or rubbish left in the cabin or cargo areas (outside of fair wear and tear); a cleaning fee will be charged.